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A collection of Sonture’s handmade, ethically created body care products inspired by travel. The products are styled on a gold tray and look high end, Luxurious and perfect for glamorous bathrooms.

Frequently Asked Questions

Products

What are your products made from?

Our products are handcrafted using a variety of high-quality, ethically-sourced ingredients. Many of which have been trusted for millennia, around the world. You’ll find a detailed list of ingredients on each product page, along with all the details in our ingredient guide.

Where do you source your ingredients from?

Because we believe in supporting fair wages and environmentally mindful practices, many of our ingredients are ethically sourced from reputable producers around the world that align with our values.

How do you choose your ingredients?

All of our skincare products are 100% petroleum free, with a focus on natural, gentle ingredients that are known for their effectiveness. 

However, there are times when a synthetic ingredient is needed — to ensure product stability and shelf life, for example. In these instances, we still take care to only include ingredients that are reliable, well-formulated and ethically-sourced. 

So that you get the best of both worlds.

Transparency is important to us, which is why you can find a full breakdown of our ingredients here.

Where are your products made?

All of our products are lovingly handmade in the United States.

Are Sonture products vegan?

It depends on the product. We believe in using the best ingredients for skin health and sustainability, which sometimes includes non-vegan ingredients. Please check the product description for specific details.

Do you offer samples?

Yes, we offer sample packs of our soaps. This is a great way to try out different scents and find your favorite before purchasing a full-sized product.

Are your products safe for sensitive skin?

Many of our customers with sensitive skin have used our products without issue, and we have a range formulated with sensitive skin in mind. However, as everyone's skin is unique, we recommend doing a patch test before using any new skincare product. If you have any concerns, please consult with a dermatologist.

Are they safe for use during pregnancy and breastfeeding?

While many of our products may be safe for use during pregnancy, we recommend consulting with your healthcare provider before starting any new skincare regimen during this time. They can provide guidance based on your specific circumstances and the ingredients in our products — all of which you can find listed on the product pages and in our ingredient guide.

Can you help me figure out which products are best for my skin?

Of course. We aim to help you find the best fit for your skin, through information content on our Blog and Instagram, along with the ability to browse by skin concern.

Can I use multiple Sonture products together?

Absolutely! Our products are designed to complement each other and can be used together as part of a comprehensive skincare routine. If you have specific skin concerns, we recommend consulting with a dermatologist to create the best skincare regimen for you.

How often can I use Sonture products?

The frequency of use depends on the specific product and your personal skin care needs. Generally, our products are designed to be used daily. However, please refer to the usage instructions provided with each product for the best results.

How long do the products last?

As our products are made with natural ingredients, they do have a shelf life. The expiration date is printed on the packaging of each product. To ensure the best quality, we recommend storing our products in a cool, dry place away from direct sunlight.

Shipping & Returns

How much is shipping?

Shipping is calculated based on your location and the weight of the items you've ordered. Flat rate shipping is available on orders over $100.

How long will it take for my order to arrive?

Orders are processed and shipped within 3 to 5 business days, via USPS or UPS. 

Depending on your location, you can expect to receive your order in 5 to 7 days. However, please note this is likely to take longer at peak times or due to any unexpected events that impact delivery methods.

If you have not received your order after 7 days or your order arrives damaged, please contact us immediately for assistance.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information. If you have any issues or questions about your order, please contact our customer service team.

Do you ship internationally?

Currently, we only ship within the United States. We are working on expanding our shipping capabilities to include international destinations. Please subscribe to our newsletter for updates on international shipping.

What’s your return policy?

Due to the nature of the product we make we do not accept returns on certain items, but will do our best to correct any errors.

Wholesale

Do you offer wholesale products?

Absolutely! Take a look at our Wholesale page to find out more about becoming a Sonture stockist.

Can you create a custom blend for us?

Creating a custom blend is a great way to enhance your guests experience — and we’d love to collaborate on one with you. Click here to find out more.

Sonture's Saint-Moritz whipped body butter is styled on a wooden scoop on a glamorous gold mirrored tray.

Still seeking an answer?

If you didn’t find what you were searching for above, please contact us.

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